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Switching from Intercom to Help Scout

Change

We’re switching our customer support platform away from Intercom to a service called Help Scout. We’ll continue to monitor our Intercom inbox for the coming months, but eventually all customer support will be handled through Help Scout exclusively.

What this means for you:

  • In addition to chat support, you will be able to contact us via email directly at support@pinecast.com.

  • The knowledge base is now at https://help.pinecast.com (instead of https://pinecast.support). We believe that the new knowledge base is better-organized and makes it easier to find relevant information.