Pinecast changelog
Pinecast changelog
pinecast.com

Switching from Intercom to Help Scout

 

Change

  

We're switching our customer support platform away from Intercom to a service called Help Scout. We'll continue to monitor our Intercom inbox for the coming months, but eventually all customer support will be handled through Help Scout exclusively.

What this means for you:

  • In addition to chat support, you will be able to contact us via email directly at support@pinecast.com.

  • The knowledge base is now at https://help.pinecast.com (instead of https://pinecast.support). We believe that the new knowledge base is better-organized and makes it easier to find relevant information.

Submit your podcast to JioSaavn

 

New

  

JioSaavn is a music and podcast app with over 100 million users. You can now submit your podcast to their directory with a single click from your podcast dashboard.

The JioSaavn directory listing under the Distribution tab on a podcast dashboard

To get started, simply visit the Distribution tab for your podcast (or select Distribution from the blue dropdown on your phone) and flip the switch to the "on" position. Within about an hour, your show will be live.

2FA notifications

 

Improvement

  

If your account has 2FA enabled (and you should!), we'll now send you email notifications when an incorrect or already-used 2FA code is entered. We'll also let you know when 2FA has been turned on, and also when it's been disabled (or someone tries to disable it but fails).

2FA on its own is a great way to protect your account, but if a bad actor is at the point where they're able to get your 2FA code wrong, it's a sign that your password has been compromised. If you get an email like this, it's an important flag that you should change your passwords ASAP.

UI improvements

 

Improvement

  

We've launched a myriad of tiny improvements to the UI, and wanted to call them out.

  • The New Episode page is cleaned up, with the draft and auto-save features being moved into cleaner banners.
  • Text boxes with links, like the URL of your podcast website or short link, all now have a button to open the link in a new tab and a button to copy the link to your clipboard.
  • The Distribution tab on podcast dashboards has been simplified, containing fewer visual elements. It should be easier to scan.
  • Lots of UI text has been updated to be easier to understand.
  • Lots of small typos have been cleaned up. Thanks to everyone who wrote in! If you ever notice a typo, please don't hesitate to let us know.
  • If you've loaded a page with the rich text editor, other pages that display rich text content (like the Episode dashboard) will load faster, and vise versa.
  • The My Subscription page now loads more quickly, having to fetch less information on load.
  • The tip jar settings' status items have appropriate rounded corners.
  • Settings pages, like the Feedback settings page, now load more quickly. Parts of the page that don't need to be reloaded do not reload.
  • If you no longer have the Starter plan or Growth add-on, the Listener Feedback tab will still show comments that were left before you downgraded.
  • The tip jar dashboard homepage has been updated to look more like the rest of Pinecast. There's now one fewer click required to sign in.

We've also made some changes to the tip jar dashboard (that is, the one your paid subscribers access). While the old design had one page for each podcast, the new design breaks information out into pages for payment info, listening to episodes, leaving feedback, and subscription receipts.

Paid subscribers can leave comments through the tip jar

 

New

  

Starting today, your tip jar subscribers can use the Feedback feature to send podcast owners comments from their tip jar dashboard. Listeners can visit https://tips.pinecast.com and sign in, click their podcast subscription, and choose the "Leave a comment" option.

The moderation tools available with our Growth add-on are also now available for anyone with a tip jar. You can hard block or shadowban commenters by email or IP address. These are available on your podcast dashboard's Settings page under the Feedback tab.

Previously, Feedback was available only to customers with our Growth add-on. Now, anyone on the Starter plan can use this feature with the tip jar at no additional cost. To unlock the ability to accept comments from anyone through a public URL, upgrade to the Growth add-on.

Quickly set your episode publish time

 

New

  

Some folks have reached out about more conveniently setting their episodes' publish dates. Getting release dates consistent is important for podcasters. Folks who travel often can struggle with timezones, and it can be tough to remember the exact time to publish an episode at if you manage many shows.

Today, we're rolling out a new feature that lets you quickly set your publish time based on the last episode that was created.

The new publish quick picker

When creating a new episode, you'll have the option to set your episode's publish date and time for one or two weeks after your previous episode (assuming those dates are in the future). It'll also let you set just the time of your publish date to match the previous episode.

We hope that this change makes it easier to manage your shows!

Tip jar changes

 

Change

  

We've made some changes to our tip jar functionality.

Previously, "one-time" tips were donations. Now, they grant one month of access to private content, in the same way as someone subscribing for one month and cancelling before the first recurring charge. We hope that this change will make tipping more appealing for your listeners.

Additionally, we've increased the maximum tip to $150 (and equivalents in non-USD currencies). This means that you can collect more from your show.

This does come with some new constraints. The tip jar is now only available to customers with paid subscriptions. Also, Growth subscribers who set a minimum amount for access to private episodes will eliminate lower tiers (previously these tiers would simply be donations).

In the coming months, we hope to launch some entirely new functionality to help you monetize your show in brand new ways. Stay tuned!

Support for Google Analytics 4 on podcast websites

 

Improvement

  

Our podcast websites have supported Google Analytics for many years, but until recently they only worked with Universal Analytics. As Google is migrating all UA properties to Google Analytics version 4 in the coming year, we've enabled the ability to use GA4 with your podcast websites.

If you're already using the Google Analytics integration with a Universal Analytics property, follow Google's advice for migrating your property. When "setting up data collection," simply update your property ID in the Pinecast site builder configuration.

If you're not using Google Analytics yet, nothing has changed: simply integrate in your Pinecast site builder configuration by adding the property ID of your GA4 property.

Podkite analytics prefix

 

New

  

In addition to Chartable, Dynamo, Podtrac, and Podcorn, you can now set an analytics prefix for Podkite. On the Settings > Analytics tab of your dashboard, you'll see a new option for Podkite. Since Podkite's prefix includes a unique token, you'll need to provide the prefix that Podkite gives you so that we can include your token in your audio URLs for you.

WordPress Sync plugin respects capabilities

 

Improvement

  

The WordPress Sync plugin now respects capabilities, limiting access to the Pinecast admin panel to users with the manage_options capability. By default, this is available to admins and super-admins. Editors, contributors, and others will not be allowed to access the Pinecast settings tab.

This is available in the 1.2.1 release, which should be available as an update soon.